General Terms and Conditions

These terms apply to every direct booking of the holiday home La Casa Dietro Al Muro.

Version: October 2026

These terms

1 / What these terms cover.

These terms and conditions govern the rental agreement for the holiday home La Casa Dietro Al Muro (the “Property”) between the Owner and the Lead Booker and the persons named on the booking (together the “Guest”, “you” or “your”), where the booking is made directly with the Owner.

2 / Why you should read them.

Please read these terms carefully before you book. They tell you who we are, how we will let the Property to you, how you and we may change or end the agreement, what to do if there is a problem and other important information.

3 / Deviating arrangements.

Any deviation from these terms only applies if we have confirmed it in writing.

Your booking

1 / What you agree when making a booking.

When you make a booking, the first named person on the booking (the

“Lead Booker”) agrees on behalf of all persons named on the

booking that they:

have read these terms, have the authority to agree to them and agree to be bound by them;
consent to the use of personal data in accordance with clause 18 and are authorised on behalf of all persons named on the booking to disclose their personal data to us, including where applicable special categories of data (such as health information or dietary requirements);
are over 18 years of age; and
accept financial responsibility for payment of the booking on behalf of all persons named on the booking.

2 / How to make a booking.

You can request a booking via the website or e-mail. A request is not yet a confirmed booking (see clause 4).

3 / You must ensure the Property is right for you.

It is your responsibility to read the description of the Property and the local area carefully and to make sure the Property meets your requirements. If you or any of your group have specific requirements or requests, you must contact us before booking.

4 / Who may stay.

Before the start of your stay, you must give us the details of all persons in your party (name, date of birth, nationality, identity or passport details, and any other details we reasonably request). The Property, its grounds and amenities are strictly reserved for the persons named on the booking. Inviting other people (friends or external suppliers) onto the Property, even if they are not staying overnight, is only possible with our prior written consent.

Our agreement with you

1 / When the agreement comes into being.

The agreement comes into being when we send you a written booking confirmation setting out the details of your booking. The confirmation is sent to the email address you provided.

2 / Your responsibility to check your documents.

You must check the booking confirmation and any other documents we send you as soon as you receive them. Contact us immediately if anything appears incorrect or incomplete, as it may not be possible to make

changes later. Please ensure that the names exactly match those on your identity document or passport.

3 / If we cannot accept your booking.

If we are unable to accept your booking, we will inform you in writing and will not charge you. If you have already paid, we will refund this to you. This may be because the Property is no longer available or because we have

identified an error in the price or description.

4 / Your booking reference.

We will assign a reference number to your booking. Please quote it whenever you contact us.

Price and payment

1 / The price.

The total rental price is the price communicated to you during the booking

process and stated in the booking confirmation. Prices are quoted in euros and all payments (deposit and balance) must be made in euros. The price includes water, electricity and heating / final cleaning / bed linen and towels / wifi / welcome package with basic essentials. Not included: extra cleaning (upon request), excessive air-conditioning use, and extra services that were requested by the guests.

2 / Will the price change after you have booked.

Once confirmed, the price will not be increased, unless you change your booking, for example by adding people (clause 6). Local charges (clause 5.5) are not included in the price and may change after you have booked.

3 / Occupancy of the Property.

The maximum occupancy of the Property (adults and children combined) is 10 persons with 4 bedrooms. The price is calculated on your group

size and travel dates at the time of confirmation. If you wish to increase your party, please contact us in advance. An increase is only possible within the maximum occupancy and upon payment of any applicable supplement.

4 / How to pay.

We prefer payment by bank transfer to the account stated in the booking confirmation. Any bank charges are for the payer’s account.

5 / Local charges.

The Italian tourist tax (imposta di soggiorno) - EUR 2 per person per night - is not included in the rental price. This needs to be paid in cash during check-in.

6 / When you must pay.

At the time of booking you pay a deposit of 30% of the total rental price. The balance is payable no later than 9 weeks before the start of your stay; the due date is stated in the booking confirmation and we will send you a reminder. If you book within 9 weeks of arrival, the full amount is payable immediately. If you fail to pay the balance on time, we are entitled to assume that you wish to cancel and the cancellation charge in clause

7.3 will apply.

Changes by the Guest

1 / How to request a change.

If you wish to change your confirmed booking, please notify us in writing as soon as possible. We will let you know whether the change is possible and

what the consequences are, including any change to the price. If the consequences are unacceptable to you, you may cancel under clause 7.

2 / Changing your party.

Changes to your party can be made as follows:

Reducing your party size: possible at any time before the start of your stay, but this does not automatically entitle you to any price reduction or refund.
Increasing your party size: only possible within the maximum occupancy in clause 5.3 and upon payment of any applicable supplement.
Changing individuals in your party: possible up to 1 month before the start of your stay. Any change of the Lead Booker is subject to clause 6.3.
Every party must include at least one adult.

3 / Transferring your booking.

You may transfer your booking to someone else who agrees to be bound by these terms and meets the requirements of the original booking. If in our reasonable opinion the Property is not suitable for that person, we may refuse the transfer. If these conditions are not met, your booking will be treated as cancelled by you and clause 7 applies.

4 / Changing the dates.

If you wish to move your booking to a different period in the same calendar year, please let us know. We will tell you whether the new period is available and what charges apply. A request must be made at least 9 weeks before the start of your stay, otherwise the cancellation charge applies. If you move to a lower-priced period, the original price still applies. If you move to a higher-priced period, the difference is payable. A move to a following calendar year is treated as a cancellation of the original booking, subject to clause 7, and requires a new booking.

Cancellation by the Guest

1 / Your right to cancel.

You may cancel your confirmed booking at any time before the start of your stay. The Lead Booker must notify us in writing using the contact details in clause 2.2. Cancellation is only effective when we receive it. The cancellation charge in clause 7.3 applies.

2 / How we calculate our cancellation charges.

In calculating the charges, we have taken account of expected cost savings and the income we can reasonably expect from re-letting the Property for the same period. Percentages are calculated on the total rental price.

3 / Cancellation charges.

The cancellation charge is the greater of (i) the deposit you were

required to pay at booking under clause 5.7 and (ii) the applicable percentage in the table below:

Period before the start of your stay within which we receive your written notice of cancellation:

More than 64 days 30% cancellation charge (% of total rental price)
63 to 43 days 60% cancellation charge (% of total rental price)
42 to 29 days 80% cancellation charge (% of total rental price)
28 to 0 days 100% cancellation charge (% of total rental price)

4 / How we will refund you.

If a refund is due after cancellation, we will refund the amount you paid less the applicable cancellation charge, by the same payment method.

5 / Insurance.

We strongly recommend comprehensive travel insurance before or at the time of booking, covering cancellation, medical expenses, liability and belongings. Depending on the reason for cancellation, you may be able to reclaim the cancellation charge (less any excess) from your insurer. On request, we will provide a cancellation invoice. If you choose not to take out insurance, we are not liable for any resulting costs or losses.

Changes or cancellation by the Owner

1 / If you do not pay your balance.

If you fail to pay the balance on time, we may terminate your booking and retain your deposit, after sending a written reminder.

2 / If the party exceeds the permitted occupancy.

If more people stay at the Property than stated on your confirmation or than the maximum occupancy, without our prior written permission, we may terminate the agreement. No refund will be made and we will have no further responsibility to you.

3 / Events beyond our control.

If we have to significantly change or cancel your booking due to an Event Beyond Our Control (clause 13), you will receive a refund of the money paid, less any costs we have incurred and cannot recover. We will not pay further compensation.

4 / Other reasons within our control.

If we have to significantly change or cancel your booking for a reason within our reasonable control and cannot offer a suitable alternative,

we will refund all monies paid in full. We will have no further liability for additional expenses or losses, except where the law mandatorily provides otherwise.

Your responsibilities during your stay

1 / House rules.

You must familiarise yourself with and comply with the house rules and usage instructions for the Property, which you will receive before arrival.

2 / Behaviour and damage.

You are expected to behave in an orderly and acceptable manner. If you or any member of your party causes or is likely to cause nuisance, danger or damage, we may terminate the agreement with immediate effect, without refund. You and each member of your party are jointly and individually liable for damage or loss to the Property and its contents caused by you or your party. We cannot be held responsible for the behaviour of persons with no connection to your booking or to us.

3 / Arrival and departure.

Arrival is possible from 16:00 and departure must take place by

10:00, unless otherwise agreed. On departure you leave the Property in a tidy condition, with waste in the designated containers, and follow the departure instructions in the house rules. Everything must be well cleaned and stored away in the designated cupboards as you found it when you arrived. If the maintenance staff has to work extra hours to clean up or clear away mess, an addition charge of EUR 500 will be applied.

4 / Events

Hosting events (such as weddings, parties, retreats or trainings) is not

permitted without our prior written permission and payment of any applicable supplement. Further conditions may apply to certain events.

5 / Commercial filming and photography.

Commercial or editorial filming or photography is prohibited without our prior written permission and a separate licence agreement. If you do so anyway, you will reimburse our lost revenue and other losses

reasonably incurred.

6 / Security of the Property.

You must keep the Property reasonably secured at all times, for example when leaving the Property, spending time in the garden or by the pool, and when retiring for the night: lock doors and windows, close shutters, secure valuables and set the alarm. If you fail to do so, you are liable for any resulting damage or loss.

7 / Smoking and pets.

Smoking is permitted outdoors only at the Property. Smoking inside is stricktly forbidden. Be alert to the risk of fire during the summer months. Always use an ashtray and never discard cigarette butts in the garden. Pets are not permitted.

8 / Identity registration, passports and visas.

Under Italian law we are required to report the identity of all guests to the competent authorities. You must therefore provide the required details in good time, and you are responsible for the validity of your travel documents, visas and health formalities. We are not responsible for any costs or losses if you cannot travel because you failed to comply.

If there is a problem during your stay

1 / Tell us straight away.

If you have a complaint about the Property, tell us immediately via our local contact person. Only then can we try to put matter right during your stay.

2 / If you are still unhappy after your stay.

If you wish to pursue a complaint or claim after your stay, please write to us within 28 days of departure. We will investigate and reply as soon as possible.

Our responsibilities to you

1 / Duty of care.

We make the Property and related services available with the care of a good landlord and are responsible for the agreed rental performance in accordance with the law.

2 / Your acts and the acts of third parties.

We are not responsible for injury, illness, death, loss (including loss of possessions or enjoyment), damage or costs resulting from the acts or omissions of the persons affected, or from the unforeseeable or unavoidable acts oromissions of a third party not connected with the provision of the Property.

3 / Services we have not agreed to provide.

We accept no responsibility for services that are not part of our agreement, such as excursions, activities, car hire or services of third parties (for example a cook, housekeeper or babysitter) that you arrange yourself, even if we have passed on a contact.

4 / Unforeseeable and indirect losses.

We are not liable for losses we could not reasonably have foreseen from the information you gave us at booking, nor for indirect or consequential loss, such as loss of profit or income.

5 / What we do not exclude.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for intent, fraud or gross negligence.

6 / Limits to our liability.

To the extent permitted by law and subject to clause 11.5, our total liability is limited to the total rental price of the booking. For loss of or damage to luggage, personal possessions and money during your stay, our liability is limited to the amount of the excess on your travel or family liability insurance, since you are required to have adequate insurance.

Security deposit and damage

1 / Security deposit.

You pay a security deposit of EUR 2000, no later than 14 days before

arrival. The deposit covers damage or losses during your stay. If there is no damage or loss, we will return the deposit in full within 14 days after departure.

2 / Liability for damage.

You are liable for all damage and losses to the Property and its contents during your stay, other than normal wear and tear. You must report any damage or loss to us as soon as possible.

3 / Damage exceeding the deposit.

If the cost of repair or replacement exceeds the security deposit, you will pay the difference within 7 days of our notification, with

supporting evidence. We recommend that you hold family or travel insurance covering damage to rented properties.

Events beyond our control

1 / What are Events Beyond Our Control.

In these terms, “Events Beyond Our Control” means a situation beyond our reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken. This may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather, flood, fire, epidemics and pandemics, airport, port or airspace closures or restrictions, entry or travel restrictions imposed by any authority, an official advisory against travel to the destination and other government restrictions.

2 / Events affecting your ability to travel.

If an Event Beyond Our Control prevents you from traveling to or from the destination, but we can still provide the Property as agreed, this does not in itself entitle you to cancel free of charge or to a full refund. Our normal cancellation terms continue to apply. We will, however, look in good faith for a fair solution, such as a change of dates.

3 / Events preventing us from providing the Property.

If an Event Beyond Our Control prevents us from providing the Property as agreed, we will first look for a fair alternative, such as other dates. If that is impossible, we may cancel and will refund the amounts received as set out in clause 8.3.

4 / No liability for consequential losses

Except where the law mandatorily provides otherwise, we are not liable for additional costs or losses resulting from an Event Beyond Our Control, including flights, transport, alternative accommodation or other services booked independently.

5 / Applicable law.

Nothing in this clause affects any rights you have which cannot lawfully be excluded or limited under applicable law.

Safety

1 / Swimming pool.

Swimming pools carry inherent risks. You and your party must take great care in and around the pool: check the depth, layout and edges before use (depth markings are not always accurate), walk rather than run, do not dive, do not enter the pool under the influence of alcohol, and check the pool daily and report any defects. The pool is not fenced. Children must be supervised at all times by a responsible adult.

2 / Grounds.

The grounds may contain slopes, drops and uneven or unfenced areas. Take care and supervise children.

3 / Local standards.

Italian laws and safety standards apply to the Property, not those of your home country. Take this into recommendation.

Special requests, medical conditions and reduced mobility

1 / Special requests.

Please notify special requests at the time of booking. We will make

reasonable efforts, but cannot guarantee any request unless specifically confirmed in writing. We cannot accept bookings conditional on a particular request.

2 / Medical conditions and reduced mobility.

If you or any of your party have a medical condition, disability or reduced mobility that may affect the stay, you must inform us before confirmation so we can advise on the suitability of the Property. If it develops or deteriorates after booking, inform us as soon as you become aware of it.

3 / Medical assistance.

We are not medical experts. If you need medical attention, contact the local emergency services (112). Acceptance and cost of treatment are your responsibility. We are not liable for any medical treatment provided during your stay.

Wildlife, nature and the surrounding area

1 / Wildlife.

The Property is located in a rural area where animals and insects such as rodents, lizards, wasps, bees, mosquitoes, ants, snakes or spiders are a natural part of the landscape. Keep doors and windows closed as far as practicable, clear food remains after every meal and do not feed animals.

2 / Allergies.

If you suffer from allergies to animals or insects, please tell us before

booking. We cannot guarantee that animals or insects are not or have not been present.

3 / Noise and neighbours.

Please respect the neighbours and the environment and do not make undue noise. We cannot be held responsible for noise or disturbance that comes from beyond the Property or is beyond our control.

4 / The surrounding area.

We are not responsible for changes to the area surrounding the Property, whether due to natural causes (fire, storms, plant diseases, etc.) or acts of third parties (litter, felling of trees, building work, etc.).

Photographs and accuracy of information

1 / Photographs and description.

Photographs and descriptions are intended to give a general impression of the Property. Some aspects, such as furniture or the layout of the garden, may have changed. We make reasonable efforts to keep information up to date but cannot accept liability for minor deviations.

2 / Beaches and surroundings

Photographs of beaches or the surroundings show the situation when taken. Beaches are subject to erosion, storms and other natural events. We cannot guarantee that the situation is unchanged.

Privacy

1 / How we may use your personal information.

We process your personal data (including identity details that we are required to report to the authorities under Italian law) only to perform the agreement and to comply with legal obligations, in accordance with applicable data-protection law (GDPR). More information is in our privacy notice.

Other important terms

1 / Nobody else has any rights.

This agreement is between us and you (and the persons named on the booking). No other person can derive rights from it.

2 / Severability.

If any provision is found to be unlawful or unenforceable, the remaining provisions remain in full force and effect.

3 / Delay in enforcing does not waive rights..

If we do not insist immediately on a right or delay in exercising it, this does not mean we waive it. For example, if you miss a payment and we do not chase you, we can still require payment later.

4 / Governing law and jurisdiction.

These terms and the agreement are governed by Belgian law. Disputes will be submitted to the competent courts of the judicial district of Antwerp, without prejudice to the mandatory consumer-protection provisions that apply to you.